Returns & Refunds

Last updated 7 October 2026

CALIBRE provides a grading service performed on your own cards - we don't sell you goods, we grade and return the cards you send us. This policy explains your cancellation and refund rights and how we return your cards. It does not affect your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

1. Cancelling before we start grading

You can cancel and receive a full refund of the service fee at any time before we start grading - just email us with your order number.

2. When we start grading

• UK law gives you 14 days from your order to cancel a service bought online.
• If you tick "Start grading as soon as my card arrives" at checkout, we start the moment your cards arrive. If you then cancel while grading is underway, you pay for the work already done, and once grading is finished the order can't be cancelled.
• If you don't tick it, we wait until your 14 days have passed and start grading on the 15th day after your order (the date is shown at checkout and in your order confirmation). You can cancel for a full refund until then.
• Your cards are always returned to you (graded and slabbed where completed) by Royal Mail Tracked, free, and covered in the post as set out in our Terms.

3. Returning your cards

• Return postage is free on every order: we post your cards back by Royal Mail Tracked, covered at the value you gave us.
• We aim to dispatch graded cards within our 7-day turnaround, measured from when we start grading.
• If you cancel before we start grading, the service fee is refunded to your original payment method (normally within 14 days).

4. Lost or damaged cards

If a card is lost or damaged while in our care due to our fault, we will compensate you up to the card's fair market value (subject to the liability limit in our Terms) on provision of reasonable evidence of value. For high-value cards, contact us before posting. Cards lost or stolen on their way back to you are covered at the value you gave when you ordered: up to £1,000 a card free, or full value if you chose it (see section 5 of our Terms). Your cards are at your risk until they reach us, so please send them tracked. Tell us within 14 days if a return hasn't arrived so we can open a claim. Once our insurer has settled it, we pay you within 14 days.

5. If the service falls short

Under the Consumer Rights Act 2015, our service must be carried out with reasonable care and skill. If it isn't, you may be entitled to have the work redone or to a price reduction. Contact us and we'll put it right.

6. Grades and re-grades

A grade is our measurement-based assessment of a card's condition. Disagreeing with a grade is not itself grounds for a refund. If you believe there has been a genuine error, contact us within 14 days of receiving your report and we will review it. If we made an error, we'll re-measure the card free and send you a corrected report.

7. How to cancel or request a refund

Email hello@calibregrading.co.uk with your order number. Refunds are made to your original payment method, normally within 14 days of us agreeing the refund.