Returns & Refunds

Last updated 26 May 2026

CALIBRE provides a grading service performed on your own cards — we don't sell you goods, we grade and return the cards you send us. This policy explains your cancellation and refund rights and how we return your cards. It does not affect your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

1. Cancelling before we receive your cards

You can cancel and receive a full refund of the service fee at any time before your cards reach us — just email us with your order number.

Grading is a service that begins as soon as your cards arrive at our facility. By placing your order and sending your cards in, you ask us to start straight away — so once we've received them, the order can no longer be cancelled or refunded. This is what keeps our turnaround fast. Your cards are, of course, always returned to you.

2. After we receive your cards

Once your cards have arrived with us, grading begins immediately and the service fee is non-refundable.
Your cards are always returned to you (graded and slabbed where completed) on a tracked, insured service.

3. Returning your cards

Return postage is on a tracked, insured service and is charged once per order (£5.95) at checkout.
We aim to dispatch graded cards within the turnaround time selected, measured from receipt.
If you cancel before your cards reach us, the service fee is refunded to your original payment method (normally within 14 days).

4. Lost or damaged cards

While in our care, every card is insured up to £5,000. If a card is lost or damaged due to our fault, we will compensate you up to that limit (or the card's fair market value if lower) on provision of reasonable evidence of value. For cards worth more than £5,000, contact us before posting to arrange additional cover. Loss or damage in transit is covered by the carrier's tracked-service cover; tell us within 14 days so we can open a claim.

5. If the service falls short

Under the Consumer Rights Act 2015, our service must be carried out with reasonable care and skill. If it isn't, you may be entitled to have the work redone or to a price reduction. Contact us and we'll put it right.

6. Grades and re-grades

A grade is our measurement-based assessment of a card's condition. Disagreeing with a grade is not itself grounds for a refund. If you believe there has been a genuine error, contact us within 14 days of receiving your report and we will review it.

7. How to cancel or request a refund

Email hello@calibregrading.co.uk with your order number. Refunds are made to your original payment method, normally within 14 days of us agreeing the refund.

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